Cancellation by the guest
Cancellations made more than 72 hours before check-in are refunded in full, less any payment-gateway charge. Between 72 and 24 hours, one night is retained. Within 24 hours of check-in, or in the case of a no-show, the advance is not refunded.
Long stays
Monthly and yearly bookings require 15 days’ written notice. The security deposit is returned within 10 working days of check-out after deducting any dues.
Cancellation by us
If we have to cancel for a reason at our end, you are offered an equivalent property or a full refund, at your choice.
How refunds are paid
Refunds go back to the original payment method within 7 to 10 working days of approval. Write to info@fortunehomeserviceapartment.com with your booking reference to start a refund.