Cancellation and Refund Policy for Guests
If you cancel more than 72 hours before check-in, we refund the full amount, less any payment-gateway charge. Between 72 and 24 hours before check-in, we keep the charge for one night. Within 24 hours of check-in, or in the case of a no-show, we do not refund the advance.
Cancellation and Refund Policy for Long Stays
Monthly and yearly bookings require 15 days’ written notice. We return the security deposit within 10 working days of check-out, after deducting any dues.
Cancellation by us
If we have to cancel for a reason at our end, we offer you an equivalent property or a full refund, at your choice.
How refunds are paid
Refunds go back to the original payment method within 7 to 10 working days of approval. Write to info@fortunehomeserviceapartment.com with your booking reference to start a refund.